Privacy Policy

Effective Date

1st May 2024

Introduction

Yangu Services Ltd ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Sema.chat and our related services.

Information We Collect

Personal Data: We may collect personal information that you voluntarily provide to us when registering for an account, using our services, or contacting us for support. This may include your name, email address, phone number, and other contact details.

Usage Data: We collect information automatically about your interaction with our services. This includes your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are small data files stored on your device that help improve your user experience.

How We Use Your Information

We use the information we collect for various purposes, including to:

- Provide, operate, and maintain our services.

- Improve, personalize, and expand our services.

- Understand and analyze how you use our services.

- Develop new products, services, features, and functionality.

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.

- Process your transactions and manage your requests.

- Send you text messages and notifications via SMS, WhatsApp, email, or other media about new services, updates, and promotional offers.

- Find and prevent fraud.

How We Share Your Information

We may share your information with:

Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Yangu Services Ltd
Yangu Services Ltd
+254719343434